Privacy Policy


Smart Columbus Operating System Policies and Disclaimer

The Smart Columbus Team is dedicated to providing website users with easy to use, secure access to data from various public and private entities. Therefore, we are committed to protecting the privacy of our users. The following information represents the policies and disclaimers for your use of this site. It contains privacy policy information about what data is collected and how that information is used. The below policies, disclaimer and information may be changed periodically without notice.

Automatic Collection of Certain Information

Unless you are a registered user for this site, no personally identifiable information is collected from visitors who simply browse this site or who download the publicly available information from it. While our web servers maintain logs of user activity to help us manage the website, information stored in these logs or in cookies does not identify you personally. The logs store things such as the domain name and IP address from which you access our site, the type of browser and operating system you used, the date and time you accessed our site, the pages visited and the address of the site that you linked to us from (if you linked to our website from another website).

We use this information to learn how many visitors we have, where they are coming from, which parts of our website are of most interest to visitors, and other facts that will help us improve the website and the services we offer.

Personal Information

Visitors who request services through this site may be required to furnish additional information in order for us to provide the service requested. The additional information collected will be no more specific than if the visitor were requesting the service by any other means, including by telephone or an in-person visit to a city facility. If you participate in a survey, sign up for a restricted access user account, send us an email or submit an online form, your email address and the other information you volunteered will be collected. We may share this information with other governmental agencies or organizations to provide the help you are requesting. We may also use that information to help assess user needs and analyze trends.

The Smart Columbus Operating System website does not specifically solicit information on a user’s age or seek to determine whether the user is a minor. Therefore, because such information will not be specifically identified as being from minors, users of this website should be aware that personally identifiable information submitted by minors will be treated in the same manner as information given by an adult and may become subject to Ohio public record laws and retention.

When you follow a link to another website from the Smart Columbus Operating System website, even the site of a governmental agency, you are subject to the privacy policy of that site. You should check the privacy policies of each of these sites if you have questions about your use of their website and how they handle personally identifiable information.

Privacy and Security

We will not rent, sell, or provide any Internet information identifying you individually (name, address, phone, number, etc.) to third-parties for marketing or mailing lists. We will not send you unsolicited e-mail regarding any commercial offers or advertisements at any time.

Some information that you submit to us through this website may be protected by encryption technology, whereas other information may not. Unless a particular web page on this site indicates that encryption technology is being used, you should not assume that information you submit through that web page will be secure. If you submit information to our server through a web page containing visible indicators of active encryption technology, we will take reasonable precautions to safeguard the confidentiality of such information.

Use of Cookies

The Smart Columbus Operating System website uses cookies that are small files of information generated by this website or server and stored on a user’s computer for future convenience.  Cookies or similar technology can make the Internet more useful by storing information about your preferences on a particular site. The use of cookies or similar technology is an industry standard, and this website, like many other websites, uses them to provide useful features for our users. Cookies in and of themselves do not personally identify you, although they do identify your computer. Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to refuse cookies.

Public Records

Information submitted through the Smart Columbus Operating System’s website may be considered a public record and therefore subject to disclosure pursuant to a public records request or retention based on a retention policy set by the City of Columbus. Certain types of information (such as electronic payment information) are exempt from disclosure as public records. If you have questions about Ohio public record laws, refer to the State of Ohio Attorney General's Office website that has information on public records.


Data sets made available by the Smart Columbus Operating System are provided for informational purposes. By accessing the data, links or feeds on the Smart Columbus Operating System website, user agrees to the policies and disclaimer of the Smart Columbus Operating System website,

The Smart Columbus Team and the City of Columbus, Ohio, its agencies, departments, officers, nor employees warrant the accuracy, reliability or timeliness of any information published on or available through the Smart Columbus Operating System.

As a convenience for website users, the city provides links to third parties.  The city does not endorse any content, viewpoints, products, or services of third parties linked from its website system.

Submitting city departments, governmental entities or private data donors are the authoritative source of data available on the Smart Columbus Operating System. These entities are responsible for data quality, public record requests and retention of version control of data sets and feeds accessed on the site. Data may be updated, corrected, or refreshed at any time without notice.

Despite ongoing due diligence to keep information updated, portions of the Smart Columbus Operating System's information may be incorrect or outdated. Please contact the SCOS Team at to share information about suspected incorrect or outdated information.

Linking Policy

This policy describes the terms for linking to and from the Smart Columbus Operating System website. The Smart Columbus Operating System Team is responsible for administering this policy.

The Smart Columbus Operating System website contains hypertext links to other World Wide Web Internet sites. This information is created and maintained by other public and/or private organizations. The City is not responsible for, the availability of these outside resources. Linked websites are not under the control of, nor maintained by, the Smart Columbus Team. The Smart Columbus Team is not responsible for the content of these websites, which can and do change frequently; nor for any internal links the displayed websites may contain. In addition, inclusion of the linked Websites does not constitute an endorsement or promotion by the City of Columbus of any persons or organizations sponsoring the displayed websites. The linked websites are provided to further the purposes of the Smart Columbus Operating System and as a convenience to the public, not as a benefit to the linked party.

The Smart Columbus Operating System Team will link to sites of its choosing to better support the needs of citizens, city employees and visitors by providing useful information in a more efficient manner. Links to commercial websites, individual homepages, political candidates, political parties or organizations, and ballot issues are generally prohibited, however, if a person or organization is a partner or sponsor with Smart Columbus, a link, logo or statement of their sponsorship may be permitted on the Smart Columbus Operating System website.

The Smart Columbus team has the right to deny or delete a link at its sole discretion at any time and without notice.

This policy does not give any party the right to have a link published on the Smart Columbus Operating System website. You may email a request to have a link published on the Smart Columbus Operating System website to the Smart Columbus Team at You will subsequently be notified whether your link will be included on the Smart Columbus Operating System website within 30 days of your communication to the Team. If you do not receive a written confirmation within 30 days, consider your request denied without prejudice to the later refiling of the request. If approved, the link may be published for a set period of time or until the Smart Columbus Team deems the link no longer applicable to its website.

Linking to the Smart Columbus Operating System

Unless you are subsequently advised otherwise by a member of the Smart Columbus Team, you are granted permission to create hyperlinks to the content of the Smart Columbus Operating System website maintained by the Smart Columbus Team, provided that the link accurately describes the content as it appears on the site. No relationship with Smart Columbus is to be implied or expressed by the link or the context in which the link appears. The link shall open to the Smart Columbus Operating System's website in a full browser window and not within the content of the linking site, such as in an HTML frame. The Smart Columbus Team has the right to revoke this permission at any time. Be advised that the Smart Columbus Operating System's site organization, page titles, and URL's may change at any time. The Smart Columbus Team is not responsible for notification of these changes

Intellectual Property

This website may contain content, graphics, logos or images that are copyrighted by the City of Columbus or by a third-party provider.  To reproduce or use any content that is copyright protected, please contact the owner of the copyright for permission. 

Liability Release and Waiver

By using the Smart Columbus Operating System, the user agrees to release from liability and to waive any claim or cause of action against the Smart Columbus Operating Team, the City of Columbus, and the employees, agents, contractors, or partners of the City of Columbus for personal injuries, property damage, or loss of any kind, including but not limited to, injury or damage to person or property caused by the disclosure of personal information or the reliance upon the accuracy or availability of the website’s information or content, links to third parties, or links to outside resources, that result from the negligence or other acts or omissions of the Smart Columbus Operating Team, the City of Columbus, or the employees, agents, contractors, or partners of the City of Columbus