Last Revised: November 2, 2020
We collect personal information if you request services from this website. We also collect the information you provide us when you use our website, such as when you:
- Ask questions or provide feedback through the contact us form
- Request an account for our services,
- Email us, and
- Complete surveys like providing feedback on the Operating System experience.
We will not rent or sell any personally identifying information (such as your name, address, phone number) to third-parties for their own marketing purposes. We will not send you unsolicited email regarding any commercial offers or advertisements.
We may share this information with our service providers or others in the normal course of business to provide you with our services, to communicate with you, for customer service, and marketing.
We also share and disclose your information during the normal course of business and as permitted or required by law. Some examples include:
- As required by law, such as responding to a subpoena or governmental requests;
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request; and
- Disclosing your information in connection with the transfer of the Smart Columbus Operating System to a new operator.
We take reasonable precautions to safeguard the confidentiality of your personal information. Where appropriate, we protect your personal information by encryption during transfer. Some information that you submit to us through this website may be protected by encryption technology, whereas other information may not.
We may collect information automatically using online technologies, such as cookies, logs, web beacons, tags, scripts, local storage, and others, when you use our website, send us an email, or interact with our emails. We may use these technologies for providing our products or services, security, authentication, analytics, product or service improvement, advertising, fraud detection, or similar purposes for our website.
We may automatically collect from you information including internet protocol addresses, browser information and language, mobile device identifiers, internet service provider, referring and exit pages, operating system, session ID, date and time stamp, geolocation or other location information, and click or touch stream data, movement, scroll, and in some cases, keystroke activity.
We may maintain logs of user activity to help us manage the website. The logs store things such as the domain name and IP address from which you access our site, the type of browser and operating system you used, the date and time you accessed our site, the pages visited and the address of the site that you linked to us from, if any.
We use this information to conduct website or mobile app analysis, recognize your browser or device, remember your preferences and interactions, collect information about our website or app usage and email responses, log activity on our website, improve our websites, content, services, or data.
Our website is not intended for children ages 13 and younger. We do not knowingly collect personal information from such children.
Certain information submitted through the Smart Columbus Operating System may be considered a public record and subject to disclosure pursuant to a public records request. Your information may also be retained based on a Smart Columbus or City of Columbus data retention policy.
We may link to other websites. We are not responsible for the privacy practices of those websites. You should review the privacy practices of those websites.
We may revise this policy from time to time. If we make material changes, we’ll post a revised policy on this website, or a website that replaces this website or notify you of prior to the changes taking effect, either by posting a notice on this website (or a website that replaces this website), via your account, or email. We encourage you to review our policies and terms regularly for updates.